RETURN POLICY

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and federal law. Please return the item in the original and resalable condition as a necessary health precaution. CAUTION: perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

Product must be exchanged for something of equal or greater value. No refunds will be permitted.

You must send the product back to us in order to process the exchange. In order to process an exchange, the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.  If not we will return the used initial product.

There is a 15-day Product Defect Exchange Policy which commences on the date of purchase. 

The customer will also be required to submit an email complaint to glossybeautysupply@gmail.com.  All Virgin Hair will then exchange or replace. If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item. For all products, the customer will be responsible to cover the cost of shipping the exchanged item.  If the item was the wrong item or defected the customer will receive an $11.95 credit towards another shipping option.  Any other questions should be sent to glossybeautysupply@gmail.com.  Please allow two business days for a response.